Frequently Asked Questions
We use email, messaging, and video chat for work-in-progress.
Click Get Quote,
fill-up job request.
Or contact us.
up to final approval.
finished artwork /
Once we confirmed your design request, we will assign a designer to assist and complete your job.
Contact us for a meeting or project briefing. Work progress will be updated via email, messaging, and video chat.
We use the PayPal secure payment gateway (credit/debit card) and bank cheque or transfer.
All existing clients to refer to our standard invoice terms. For new clients, the payment term is 50% upon confirmation of the quotation. Remaining 50% to be made before delivery of finished artwork or print-ready file.
Finished artwork or print-ready files will be released upon final approval. You will receive a download link or an email attachment.
Free-of-charge images are offered to our clients on an availability basis to help save costs and to assist in designing. Free images are not exchangeable for stock images.
If third party services such as copywriting or translation, or the purchase of stock images/video/illustration/animation are required to be featured in the design, charges may apply.
Allow a reasonable timeline for your designer to work. Let us know your preferred deadline (allowing time for printing and delivery which is typically 1 week or more). We will advise you further if adjustments are necessary.
Upon receiving the finished artwork, design copyright will be released to you. You can use the print-ready file for reprinting purposes.
We will include a printing instruction along with the print-ready file for your printer. To order printing from us, please send us a printing request. Delivery fees apply.
A complete redesign will be considered as a new job and will incur surcharges.
A refund can be arranged before a designer is assigned to a job, a 10% processing fee will be deducted from the paid amount. We do not offer a refund on a completed job, or a job in progress for reasons out of our control.